Having trouble with donating online through our website? It may be due to a recent security update by our donation partner CanadaHelps!
To facilitate online donations we partner with another non-profit called CanadaHelps, who assist many Canadian charities with collecting online donations. We have heard from a few donors that they have been having trouble donating and getting notices that they can't access CanadaHelps. This issue came up after a recent security upgrade. As part of CanadaHelps PCI DSS (Payment Card Industry Data Security Standard) re-certification, they introduced a payment pop-up window in the checkout flow. This change prompts donors to enter their credit card information in a secure pop-up once they reach the payment step, after which they can complete their donation as usual.
Some donors may experience issues completing a donation if pop-up blockers or some other privacy settings are enabled. These settings can block the secure payment window required to process a donation. It is important to note this does not indicate a problem with the donation form itself or with donor data security.
If you've had this issue, check that you don't have pop-ups blocked on your internet browser. If you do you will need to allow pop-ups to donate. You can always turn them off again once you have donated. If you're still experiencing issues, try donating on the linked version of the form here: https://www.canadahelps.org/en/dn/37994.
Safari users can also click here for additional information.
As always if you have any questions or concerns about donating online you can contact us at 780.425.2133 or visit the CanadaHelps help centre here: https://help.canadahelps.org/s/?language=en_US
