Once the order form is complete it is sent in for processing. You will receive an email copy with all the information you provided – this initial email does not mean that your food hamper is confirmed.
Once the form is complete it is sent in for review. You will receive an email copy with all the information you provided – this initial email does not mean that your food hamper is confirmed.
A second email will be sent to you with the name of your closest community depot, date and time to pick-up your food hamper.
You MUST then reply to this email to confirm that you can pick-up your food hamper on the day, time and location (depot) provided. Once this email is received, your order will be filled.
If you do not respond to the “confirmation” email – no food hamper will be made.
The confirmation process is important to ensure that you will pick up the food. If you no-show (i.e. do not pick up the food hamper) for your allotted depot date and time, all the fresh food must be disposed of with non-perishable food returned back to the Food Bank warehouse. The confirmation is a way to reduce waste and ensure resources are used effectively.