Hamper requests can be submitted from Monday to Friday. You will receive a response from our Client Services team within two business days.
Are you an existing client and need to update your file? CLICK HERE
Need to cancel an appointment? Click here
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Once the form is complete it is sent in for review. You will receive an email copy with all the information you provided – this initial email does not mean that your food hamper is confirmed.
A second email will be sent to you with the name of your closest community depot, date and time to pick-up your food hamper.
You MUST then reply to this email to confirm that you can pick-up your food hamper on the day, time and location (depot) provided. Once this email is received, your order will be filled.
If you do not respond to the “confirmation” email – no food hamper will be made.
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The confirmation process is important to ensure that you will pick up the food. If you no-show (i.e. do not pick up the food hamper) for your allotted depot date and time, all the fresh food must be disposed of with non-perishable food returned back to the Food Bank warehouse. The confirmation is a way to reduce waste and ensure resources are used effectively.
