Online Food Hamper Order

In an effort to help existing clients, online food hamper ordering is available. Some conditions apply. If you are using the Food Bank for the first time, or need to update your household information, please use the links below to do so before applying for a hamper.


Hamper requests can be submitted from Monday to Friday. You will receive a response from our Client Services team within two business days.

Are you new to the Food Bank? Click here to register online before requesting a hamper.

Do you need to update your file? Click here to update your information online.

Need to cancel an appointment? Click here

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Frequently Asked Questions

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What should I be aware of if I use the online hamper ordering process?


Once the form is complete it is sent in for review. You will receive an email copy with all the information you provided – this initial email does not mean that your food hamper is confirmed.

A second email will be sent to you with the name of your closest community depot, date and time to pick-up your food hamper.

You MUST then reply to this email to confirm that you can pick-up your food hamper on the day, time and location (depot) provided. Once this email is received, your order will be filled.

If you do not respond to the “confirmation” email – no food hamper will be made.


Why do I have to confirm my food order when requesting it online?


The confirmation process is important to ensure that you will pick up the food. If you no-show (i.e. do not pick up the food hamper) for your allotted depot date and time, all the fresh food must be disposed of with non-perishable food returned back to the Food Bank warehouse. The confirmation is a way to reduce waste and ensure resources are used effectively.