Frequently Asked Questions

Answers to some of the most common questions for people accessing help. Please call us if your question isn't answered here 780.425.4190.

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Answer

  • Please call 780.425.4190 (Monday to Friday between 8:30 a.m. and 4 p.m.) to speak confidentially with a Client Services worker. Please note our lines are very busy and we appreciate your patience.

  • We provide food hampers to assist in short-term situations. Your hamper should last between 3 and 5 days.

  • Your call will be answered by a Client Services worker who will ask for some personal information so that we can best serve you. For example, “What is your current address?” which will help us locate your local depot. This information is kept confidential. You will be asked to provide a piece of identification (e.g. health care card) for yourself and each person in your household. If you are experiencing issues beyond food, our Client Services worker can refer you to other services to help.

  • Food hampers are built at the Food Bank warehouse and delivered to your community depot. There are 61 depots in neighbourhoods throughout Edmonton located mostly in churches and community centres. Volunteers at the depot will greet you, ask for your identification. Please remember to bring grocery bags with you to transfer your food from the box into bags to take home.

  • You will receive an email copy of the hamper request with all the information you provided – this initial email does not mean that your food hamper is scheduled.

    A second email will be sent to you with the depot location, date and time to pick-up your food hamper.

    You must then reply to this email to confirm that you can pick-up your food hamper at the location and on the day and time provided. Once this email is received, your order will be filled. If you do not respond to the “confirmation” email – no food hamper will be built.

  • Generally, a hamper includes milk, eggs, bread, fruit, vegetables, yogurt and non-perishables such as pasta and soup. The items in your food hamper have been donated or purchased by Edmonton's Food Bank. We do our best to follow Canada’s Food Guide to provide clients with a healthy food hamper.

    We cannot guarantee specific items will be in your hamper because the majority of food we provide is donated. If you have specific dietary needs, such as diabetes, please tell our Client Services worker and we will do our best to accommodate your needs.

  • Best before dates are not an indicator of food safety. A “best before” date is set by the manufacturer and is about best quality or freshness and is used for inventory purposes.

    We accept food within a year of it's best before date and follow guidelines from Food Banks Canada and Alberta Health Services regarding food safety.

    Products with expiry dates include baby food, baby/infant formula, adult liquid meal supplements (i.e. Boost, Ensure, Glucerna, Resource, etc.), and fresh meat. We do not accept food that has expired.

    More information can be found at:

    Canadian Food Inspection Agency

    Health Canada website

    Food Banks Canada Safe Food Handling Program

  • Edmonton's Food Bank bulk purchases fresh eggs for our food hampers and has them delivered weekly.

    These eggs are repackaged in gently used egg cartons and date stamped on the inside of the lid.

    To check if an egg is good, simply place it in a bowl of water. If the egg sinks, the egg is okay to eat. And remember, an older egg can still be used in baking instead of as a meal.

  • Best Before Dates, Packaged On Dates and Expiration Dates are very different.

    The majority of our food has a Best Before Date which can be thought of as "best quality before date".

    Feel free to contact us if you have concerns about your food hamper.

  • Once the form is complete it is sent in for review. You will receive an email with all the information you provided – this initial email does not mean that your food hamper is confirmed.

    A second email will be sent to you with the name of your closest food depot, and the date and time to pick-up your food hamper.

    You MUST then reply to this email to confirm that you can pick-up your food hamper at the assigned food depot on the day and time indicated. Once this email is received, your order will be filled.

    If you do not respond to the “confirmation” email – no food hamper will be made.

FAQs

How do I get a food hamper?

Please call 780.425.4190 (Monday to Friday between 8:30 a.m. and 4 p.m.) to speak confidentially with a Client Services worker. Please note our lines are very busy and we appreciate your patience.

How long will my food hamper last?

We provide food hampers to assist in short-term situations. Your hamper should last between 3 and 5 days.

What should I expect when I phone?

Your call will be answered by a Client Services worker who will ask for some personal information so that we can best serve you. For example, “What is your current address?” which will help us locate your local depot. This information is kept confidential. You will be asked to provide a piece of identification (e.g. health care card) for yourself and each person in your household. If you are experiencing issues beyond food, our Client Services worker can refer you to other services to help.

How do I collect my food hamper?

Food hampers are built at the Food Bank warehouse and delivered to your community depot. There are 61 depots in neighbourhoods throughout Edmonton located mostly in churches and community centres. Volunteers at the depot will greet you, ask for your identification. Please remember to bring grocery bags with you to transfer your food from the box into bags to take home.

How does it work if I request a food hamper online?

You will receive an email copy of the hamper request with all the information you provided – this initial email does not mean that your food hamper is scheduled.

A second email will be sent to you with the depot location, date and time to pick-up your food hamper.

You must then reply to this email to confirm that you can pick-up your food hamper at the location and on the day and time provided. Once this email is received, your order will be filled. If you do not respond to the “confirmation” email – no food hamper will be built.

What will be in my food hamper?

Generally, a hamper includes milk, eggs, bread, fruit, vegetables, yogurt and non-perishables such as pasta and soup. The items in your food hamper have been donated or purchased by Edmonton's Food Bank. We do our best to follow Canada’s Food Guide to provide clients with a healthy food hamper.

We cannot guarantee specific items will be in your hamper because the majority of food we provide is donated. If you have specific dietary needs, such as diabetes, please tell our Client Services worker and we will do our best to accommodate your needs.

What does best before mean?

Best before dates are not an indicator of food safety. A “best before” date is set by the manufacturer and is about best quality or freshness and is used for inventory purposes.

We accept food within a year of it's best before date and follow guidelines from Food Banks Canada and Alberta Health Services regarding food safety.

Products with expiry dates include baby food, baby/infant formula, adult liquid meal supplements (i.e. Boost, Ensure, Glucerna, Resource, etc.), and fresh meat. We do not accept food that has expired.

More information can be found at:

Canadian Food Inspection Agency

Health Canada website

Food Banks Canada Safe Food Handling Program

How do I know if the eggs in my food hamper are fresh?

Edmonton's Food Bank bulk purchases fresh eggs for our food hampers and has them delivered weekly.

These eggs are repackaged in gently used egg cartons and date stamped on the inside of the lid.

To check if an egg is good, simply place it in a bowl of water. If the egg sinks, the egg is okay to eat. And remember, an older egg can still be used in baking instead of as a meal.

My food is expired?!

Best Before Dates, Packaged On Dates and Expiration Dates are very different.

The majority of our food has a Best Before Date which can be thought of as "best quality before date".

Feel free to contact us if you have concerns about your food hamper.

What should I be aware of if I use the online hamper ordering process?

Once the form is complete it is sent in for review. You will receive an email with all the information you provided – this initial email does not mean that your food hamper is confirmed.

A second email will be sent to you with the name of your closest food depot, and the date and time to pick-up your food hamper.

You MUST then reply to this email to confirm that you can pick-up your food hamper at the assigned food depot on the day and time indicated. Once this email is received, your order will be filled.

If you do not respond to the “confirmation” email – no food hamper will be made.

Beyond Food FAQs

Answer

  • YES!

  • Please come to the Edmonton Food Bank ANNEX located at 11434-120 Street, Edmonton, AB. The facility is two doors down from the main Food Bank.

  • Beyond Food operates Monday to Friday from 9:00 a.m. to 4:00 p.m. It is best to come early in the day to benefit the most from this program.

    Some services are only offered at certain times and on certain days, please check the schedule of events if there is a particular service you are interested in using.

  • No appointment is necessary. However, Tax Clinic's are an exception and require an appointment.

  • We are open to everyone. For employment services, you must be over the age of 18 and eligible to work in Canada.

  • Please bring your resume and Government-issued identification.

  • Please come in to see us - tickets are tailored towards your work goals.

FAQs

Are the Beyond Food services free?

YES!

Where do I go (what is your address)?

Please come to the Edmonton Food Bank ANNEX located at 11434-120 Street, Edmonton, AB. The facility is two doors down from the main Food Bank.

What are the hours of operation for Beyond Food?

Beyond Food operates Monday to Friday from 9:00 a.m. to 4:00 p.m. It is best to come early in the day to benefit the most from this program.

Some services are only offered at certain times and on certain days, please check the schedule of events if there is a particular service you are interested in using.

Do I need to make an appointment?

No appointment is necessary. However, Tax Clinic's are an exception and require an appointment.

Who is eligible for the Beyond Food program and services?

We are open to everyone. For employment services, you must be over the age of 18 and eligible to work in Canada.

What should I bring with me?

Please bring your resume and Government-issued identification.

What Safety Tickets do you offer?

Please come in to see us - tickets are tailored towards your work goals.