Privacy policy
Effective date: [Date]. EFB/legal to confirm before publishing
1. Who we are
Edmonton Gleaners Association, operating as Edmonton's Food Bank, is a registered Canadian charity. Our main office is located at:
Edmonton's Food Bank
11508 120 ST NW
Edmonton, AB T5G 2Y2
For privacy questions, contact us at: 780.425.2133
2. Scope of this policy
This policy explains how we collect, use, and protect personal information when you visit edmontonsfoodbank.com, request food support, make a donation online, sign up for our newsletter, or apply to volunteer.
This policy applies to information we collect directly. It does not apply to third-party websites we link to.
3. What information we collect
a) Information you give us
Contact details: name, email address, mailing address, phone number. Household information: for clients requesting a food hamper, number of household members, dietary needs, and related service details. Donation information: payment transactions are processed by CanadaHelps; we do not store your credit card or banking information. Volunteer information: name, contact details, availability, and where required, background check consent. Newsletter sign-up: email address and, optionally, your name.
b) Information collected automatically
When you visit our website, we may collect your IP address and browser type, pages visited and time spent on the site, referring website, and device type. This information is collected through cookies and analytics tools (see Section 6).
4. How we use your information
We use the information we collect to provide food hamper services and connect you with the right depot, process and receipt your donation, send you newsletters and updates (only with your consent), respond to your enquiries, improve our website and understand how it is being used, and meet legal and regulatory obligations.
We do not use your personal information for automated decision-making or profiling.
5. Cookies and analytics
Our website uses session cookies (required for the site to function) and optional analytics cookies (to understand how visitors use the site). You can manage your cookie preferences in your browser settings. Declining analytics cookies does not affect your ability to use the site.
[EFB/dev to confirm analytics platform used and update this section accordingly.]
6. Sharing your information
We do not sell your personal information.
We share information only in the following circumstances: with service providers (CanadaHelps for donation processing, mapping services for the depot finder) who are bound by confidentiality agreements; where required by law or in response to a valid legal request; or with your explicit consent.
7. Protecting your information
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. Online donation transactions are handled by CanadaHelps using industry-standard encryption.
8. Retaining your information
Client records are retained as required to deliver services and meet regulatory obligations [EFB to confirm specific period]. Donor records are retained as required for tax receipt obligations under the Income Tax Act. Newsletter consent is retained until you unsubscribe or withdraw consent. Volunteer records are retained as per EFB policy [EFB to confirm].
9. Your rights
Under Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, correct inaccurate information, withdraw consent for uses based on consent (including newsletter subscriptions), and request deletion of information, subject to legal retention requirements.
To exercise any of these rights, contact us at: [EFB to confirm privacy contact email]. We will respond within 30 days.
10. Third-party services
CanadaHelps processes online donations; their privacy policy governs information you provide during the donation process. We also use mapping services for the depot finder. We link to other websites for your convenience but are not responsible for their privacy practices.
11. Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
12. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact us
For questions, concerns, or requests related to your privacy, contact:
Edmonton's Food Bank
Attention: Privacy Officer
11508 120 ST NW, Edmonton, AB T5G 2Y2
Email: [EFB to confirm]
Phone: 780.425.4190