Client Services
Client Services volunteers assist clients by booking and arranging food hampers. Intake may be over the phone, online, or in person
What you'll do
The responsibility of a Client Services volunteer is to assist clients with their request for a food hamper over the phone, internet, or in person. Information and referrals to community resources such as Collective Kitchens, Beyond Food Programming, Food Co-ops, etc. are also provided. Volunteers also maintain accurate records of client information and hamper orders on the computer database. On-site training and orientation is provided
Qualifications
Minimum age
Volunteers in client services must be at least 18 years of age
Social skills
Good listening and exceptional communication skills needed. Second or third languages are an asset
Team player
Volunteers in this position must be capable of working in a team environment
Required Skills
Ability to work at a computer and do detailed administrative work
Reliability
Volunteers in this position will thrive if they are reliable, trustworthy, patient, punctual, and empathetic
Physical capabilities
No lifting required. Work is typically seated at a computer
