To increase efficiency in answering online food hamper requests, we have updated our processes and systems.
In your most recent email confirmation you will have received a link you can use that will allow you to securely request a food hamper.
If you no longer have access to that link or never received it, please contact us at 780.425.4190 (Monday to Friday 8:30 am to 4:00 pm) or email us at clientservices@edmontonsfoodbank.com.
Are you an existing client and need to UPDATE your file? CLICK HERE
TO CANCEL YOUR FOOD HAMPER PLEASE EMAIL clientservices@edmontonsfoodbank.com AS SOON AS POSSIBLE.
New to Edmonton's Food Bank?
If this is your first time accessing services from Edmonton's Food Bank we will need to set up a client file for you and your household.
To register, please call 780.425.4190 Monday to Friday between 8:30 am and 4:00 pm. PLEASE HAVE IDENTIFICATION READY FOR EVERYONE IN YOUR HOUSEHOLD AS WE'LL NEED THIS INFORMATION TO COMPLETE YOUR REGISTRATION.
If you're unable to call or require support in another language, please email us at clientservices@edmontonsfoodbank.com and we will be happy to assist you.
Hamper requests can be submitted any day of the week
You will receive a response from a client services team member within two business days.
Need to cancel your hamper?
Please email us at clientservices@edmontonsfoodbank.com as soon as possible. Thank you.
Are you an existing client and need to update your file?
Please let us know if there have been any changes in your household situation. This includes: A different number of adults, children, or infants living together; A new phone number; If you have moved to a new address; etc. It's important to update us with any information changes so we have the correct details on file for your household. See link at top of page or directly below to update your file.
Are you an existing client and need to UPDATE your file? CLICK HERE
Question
Answer
You must apply using your unique application link. This link is sent to your email. If you no longer have it, you can use the link in your most recent booking confirmation email, or email us with your full name and date of birth to request it again. The link is specific to you and should not be shared.
When completing the form, you will be asked to confirm whether your address or household information has changed. The form will display the address we currently have on file. If there are no changes, you will simply confirm your phone number and email address, then select: the times of day you are available, whether you have access to a vehicle, and whether you are able to travel outside your neighbourhood.
There is a section to include special requests. While we do our best to accommodate requests, they cannot be guaranteed. If you need a specific location, please indicate it in this section.
After you submit the form, you will receive a response from us the next business day.
Applications are processed in the order they are received. Submitting earlier in the day increases the likelihood that a suitable location will still be available.
If a location is available that matches your information, we will book you and notify you by email. If not, we will advise you to reapply or call us for further assistance.
Question
Answer
We are booking roughly one week in advance.
